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Vector Security Wins First-Ever PDQ Award!
The Police Dispatch Quality (PDQ) Award is presented to the security company that demonstrates outstanding collaborative efforts to reduce unneeded public safety dispatches while providing superior service to the customers and communities it serves. The PDQ Award was created by the False Alarm Reduction Association (FARA) and the Security Industry Alarm Coalition (SIAC) to promote partnerships in public safety and to recognize those companies that understand the impact of false alarm responses on all parties involved and develop comprehensive programs to reduce or eliminate false dispatches.
The 2006 PDQ Award winner is Vector Security, Inc., and specifically their Columbia, Maryland office. Vector Security provided the PDQ Judging Panel with an excellent, detailed submission, which reflects their company-wide commitment to reducing false alarms to which public safety responds. Just a few of the measures they employ include installation of SIA CP-01 compliant control panels, which are proven to reduce false dispatches; voluntary implementation of Enhanced Call Verification (ECV) whereby they make two calls in an attempt to verify the validity of an alarm signal before requesting public safety dispatch; creation of false alarm schools for their customers; utilization of false alarm awareness bulletins in English and Spanish; and distribution of monthly newsletters that contain articles on the importance of correctly using the alarm system. They have developed an integrated approach to false alarm reduction with every segment of their company; i.e., sales, installation, service, monitoring and management, bearing responsibility for seeking and implementing solutions. Vector employs dedicated staff, who make contact with every customer that experienced a false dispatch in an effort to determine and rectify the cause whether it be service or user related.
The PDQ Award winner receives one all-expense paid trip to the award ceremony, which takes place in Las Vegas at the International Security Conference West. Vector will also be highlighted in future issues of Security Sales & Integration Magazine. Finally, Vector will receive local recognition of their outstanding, innovative efforts through an award presentation in Maryland.
FARA President, Norma Beaubien, remarked, “Vector Security is to be congratulated on their voluntary, consistent, and sustained false alarm reduction efforts over the past several years. They truly embody everything we looked for and are richly deserving of the PDQ Award.”
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