FARA Achievement Award:
Honorable Mention
Emergency 24, Inc., Chicago, Illinois
Nominated by: Marilynne Shifflett, Program Specialist 2, Montgomery County Police Department
Rationale: Emergency 24, Inc. is a third-party monitoring company, which conducts business in Montgomery County, Maryland, among other places. This is a company that the False Alarm Reduction Section (FARS) in Montgomery County considers to be a large company. Based in Illinois, with a local office in Montgomery County, they have approximately 5,000 customers in this county. They also do business in surrounding jurisdictions in Maryland, and in the State of Virginia. They are a company that gets the job done. They know the local law and provide information as required for the different jurisdictions. In Montgomery county, if a monitoring company fails to provide either their license number or the alarm user’s registration number, police officers will not be dispatched. Emergency 24, Inc. understands the seriousness of this matter, and they always provide both numbers as required so their customers receive the service they expect and for which they pay. Emergency 24 follows up with the customer and the alarm installation company when there is a problem with an account. They monitor both commercial and residential alarm systems. I commend them for all their good work. They are an excellent monitoring company.
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